Return Policy

What is your return policy?

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days of receipt with a Return Merchandise Authorization. The customer only pays return shipping fees. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

Can I process the return online?

Yes, as long as the item was purchased in the U.S. for $500 or under. For an expedited exchange, consider a return for refund and simply place a new order.

Which items cannot be processed online?

All items purchased for over $500, international orders, and U.S. customer returns for exchange, resize, repair, or loose diamonds returned for mounting. If any of the above apply, please call a Diamond and Jewelry Consultant for further assistance.

Can I return an item that was given to me as a gift?

Yes, Bestjewelry's is happy to exchange it for merchandise credit within 30 days of purchase. Place the gift in its original packaging with the receipt (if available) and ship it either via UPS (preferred) with our provided shipping label, or a carrier of your choosing. Your refund will be credited to you in the form of a Bestjewelry's gift certificate.

Do I pay the return shipping costs?

Yes. We deduct UPS shipping costs from your refund credit on return items under $500. For non-UPS returns you will have to arrange your own shipping and cover any costs

How long will it take to process my merchandise return?

On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.

I am expecting my returned item to be replaced. How long does it take to reach me?

Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

Will I be notified during the merchandise returns process?

Yes. Once your package arrives at , it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.

When should I expect to receive my return credit?

For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).

Can I do a "rush order" on my return?

Yes, you may choose to do FedEx or UPS Overnight Delivery which will significantly speed up the process. Expect shipping charges much higher than FedEx Ground shipping.

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